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Our delivery options
Currently we offer Second Class delivery option with Royal Mail. Parcels weighing less than 2kg will be delivered within 3 – 5 working days.
Refund and cancellation policy
You have the right to cancel your order before we despatch it (orders are normally despatched within one working day). Please notify us if you’d like to cancel by emailing us email@example.com and we will refund the price of the goods within 7 days from receiving a cancellation notice. Should you need to return your order to us, it must reach us within 21 days from the day on which you received it.
Please note, if you are cancelling your order because you’ve changed your mind you will have to pay the costs for returning the goods if the goods have already been despatched.
If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a refund for the full price of the goods, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.