Cookie Use

A cookie is a small text file stored on a user’s hard drive. When you visit our Website we use cookies to maintain a record of your visit. Cookies help us improve the Website and deliver more personalized service. We also use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs.

Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Coolbeansoap cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to shop on or access certain sections of our Website.


Our delivery options

Currently we offer Second Class delivery option with Royal Mail. Parcels weighing less than 2kg will be delivered within 3 – 5 working days.

 


 

Refund and cancellation policy

You have the right to cancel your order before we despatch it (orders are normally despatched within one working day). Please notify us if you’d like to cancel by emailing us hi@coolbeansoap.co.uk and we will refund the price of the goods within 7 days from receiving a cancellation notice. Should you need to return your order to us, it must reach us within 21 days from the day on which you received it.

Please note, if you are cancelling your order because you’ve changed your mind you will have to pay the costs for returning the goods if the goods have already been despatched.

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a refund for the full price of the goods, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.